We have been switched to multiple languages for our webshop. We have translated our pages with Google translate. It may be that the translation is not 100%, but you will definitely understand what we mean.
On the day of shipment you will receive an email with a track and trace link.
So you can see via the internet where your package is located.
In general, our GLS package service is delivered within 24 hours. (abroad 2 to 3 working days).
Pick up / Parcel Shop as an alternative delivery address
It is possible that our GLS driver can not deliver a package to a delivery address, for example because the recipient is not at home. In order to give you the opportunity to get your package quickly in your possession, you can choose to have it delivered to the nearest Parcel Shop. This way you or a person authorized by you can pick up the package at your convenience.
A package will only be given on presentation of the Not Home Message or e-mail confirmation and a valid proof of identity. The package must be picked up at the Parcel Shop within five working days. If the package is not picked up, the GLS driver will take it back and the package will be returned to the sender.
FlexDelivery Service from GLS Netherlands.
Once a package has been ordered, the recipient receives an e-mail with the planned day with a time window of three hours. If the recipient knows in advance not to be at home, then there are two possibilities. Send the package to a GLS package shop and collect it when it suits, or have the package delivered to your home within five working days.
If the package is delivered, but there is no one at home, the recipient can again adjust the delivery by e-mail. The package can be delivered another day, delivered to the neighbors, delivery to a GLS depot or pick-up in a package shop of your choice.
The service is available to each individual recipient of GLS packages, provided that the sender also provides the addressee's e-mail address in the shipment details in addition to the delivery address.
GLS provides parcel services for 212,000 customers in Europe and also provides express and logistics services.